Frequently asked questions / 常見問題

English

Why do I only get 24bit/48kHz when using the Lightning version of AQUA?


Due to the limitation of the decoding capability of Apple’s chip, we can only support maximum 24bit/48kHz at the moment.




What are the versions of AQUA?


There are Lightning for iOS, MicroUSB for Android, and Type-C for Android.




How do I update the firmware of AQUA?


Only the Android version requires update due to compatibility issue. For update intructions please refer to https://www.nexum-design.com/aqua-support




Can I use AQUA on computers?


For Android versions we included a Type-A USB convertor, you may connect it to a PC or Mac without installing any drivers. You may select audio output with AQUA after you connect it to your computer. AQUA only supports 24bit/96kHz on Windows OS at the moment. AQUA supports full 24bit/192kHz on Mac OSX or above.




If I already have the MicroUSB version of AQUA, but switch to a Type-C phone?


Please buy another AQUA (Just kidding). You may use a MicroUBS to Type-C convertor that supports USB OTG (On-the-go) function.




Why does the sound still comes from my phone even after I plugged in AQUA?


For iOS version of AQUA, please contact us at cs@nexum-design.com For Android version of AQUA, please test your device on a computer. If there is sound from AQUA that means the USB OTG function or USB Audio function on your phone is disabled. If there is no sound please contact us at cs@nexum-design.com




My phone’s Android version is 5.0 or above and my phone supports OTG function. Why is there still no sound from AQUA?


  1. Please make sure the OTG function on your phone is turned on.
  2. Please make sure your phone supports USB Audio function.





中文

為什麼在使用 Lightning 版本的AQUA時只能取得24bit/48kHz的輸出?


由於Apple經片解碼能力的限制,目前我們只能支援最大至 24bit / 48kHz。




請問AQUA有哪些版本?


目前有適用於iOS的Lightning和適用於安卓的MicroUSB以及適用於安卓的Type-C。




如何更新AQUA的韌體?


由於兼容性問題,只有安卓版本需要更新。有關更新說明, 請參閱 https://www.nexum-design.com/aqua-support




我可以在電腦上使用AQUA嗎?


對於安卓版本,我們包括一個 Type-A USB 轉換器,您可將其連接到PC或Mac而無須安裝任何驅動程式。將AQUA連接到電腦後,可以選擇AQUA的音訊輸出。 AQUA 目前僅在Windows作業系統上支援 24bit / 96kHz。 AQUA 在 Mac OSX 或更高以上版本完全支援 24bit/192kHz。




如果我已經有了MicroUSB 版本的AQUA,但切換到 Type-C的手機時該怎麼辦呢?


請再購買一個全新的 AQUA ( 當然是開玩笑的 ) 您可以使用支援隨身USB功能的 MicroUSB 轉 Type-C的轉換器。




為什麼即使將耳機插入AQUA後,聲音仍來自於我的手機?


關於iOS版本的 AQUA,請聯繫我們 cs@nexum-design.com 關於安卓版本的AQUA,請在電腦上測試您的設備。如果是來自AQUA的聲音,這表示手機上的隨身USB功能或USB音訊被禁用。 如果仍沒有聲音,請聯繫我們 cs@nexum-design.com




我的手機的安卓版本是5.0或以上,也支援OTG功能。為什麼仍沒有來自AQUA的聲音?


  1. 請確認手機上的OTG功能已開啟。
  2. 請確認您的手機支援 USB 音訊功能。





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